Imagine this as your own private Twitter feed. Share articles, webinars, and development plans, all of which are some of the best practices and are all useful to your users while gaining feedback from them. Integrate these features into your software within few hours.
Feed is much more than a simple messaging tool. Let your users send kudos and loves to other team members. And let them climb to the top of "the most rewarded". Feed makes it easy to send encouragement messages within client’s organization and adds a nice “fun factor” to your SAAS!
You can define admin and support groups and everytime user has a problem he needs reaction to, (s)he just presses a button and send text message asking for help. As soon as someone answers to request, all other people from support/admin group will get a notification.
Bob has posted a new article about how to improve efficiency of operations in his product. But he doesn't like to spam all his users everytime he has a new blog post.
Bob likes how Twitter is able to feed small messages to audience, but unfortunately Twitter has its restrictions.
So Bob posted a link to his article on the Feed and next time Alice would like to contact support or send gratitude to someone - she will see it in non-intrusive way. Like people do it in Linkedin, Twitter or Facebook but now it's inside Bob's SaaS.
And Alice can use it to remind all coworkers about company event next week. In a same non-intrusive way!
Alice would like to thank Peter from IT department for getting back quickly on her issue. So she uses the Feed to send joking "gratitude"/achievement medal to him with a commentary.
Peter sees a fun prize... and he smiles and feels appreciated :). Everyone in SuperInc can see that, and Peter climbed one step up in the "top rewarded" ladder.
This made the team work more pleasant and increased "team spirit". It improved the user adoption: those who wasn't sure about SuperSAAS yet, they use it now. Plus, thanks to fun medals sent to outside contacts, SuperSAAS may even become VIRAL! :)
Alice likes the Feed so much that she'd like to see messages from Zendesk if she has any requests to her department.
And notification from Trello there as soon she gets new assignment in the project.
She knows that the Feed supports multiple providers and it's very easy to connect all notification coming into one place. The Feed.
That really saves time. No more contact windows switching, no inbox checking for critical messages. Just relax... while doing the main things.
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